Thank you for shopping Hemp Huggers. We are committed to providing you with high-quality products and excellent customer service. Please read our Refunds and Returns Policy carefully to understand your rights and responsibilities when returning a product purchased from our websites.
Hip to be Hemp LLC and ROYAL HEMP.
1. Returns Eligibility:
- We accept returns within 10 days from the date of purchase.
- To be eligible for a return, the item must be unused, in the same condition as you received it, and in its original packaging.
- some Huggers may not be eligible for return due to hygiene and safety reasons. These include huggers worn by the customers.
2. Initiation of Return:
- To initiate a return, please contact our customer support team at (EMAIL)within 7 days of receiving your order.
- Please provide your order number and reason for the return in your email.
- Our customer support team will provide you with instructions on how to return the product.
3. Return Shipping:
- Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.
- We recommend using a trackable shipping service and purchasing shipping insurance for your return package.
4. Refunds:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Refunds are issued for the purchase price of the returned product, excluding any shipping costs.
5. Contact Information:
- For any questions or concerns regarding our Refunds and Returns Policy, please contact our customer support team at:
- Email: HempGuard15@gmail.com, royalhempnepal@gmail.com
6. Exchanges:
- We currently do not offer exchanges. If you would like to exchange a product, please return the item for a refund and place a new order for the desired item.
7. Non-Returnable Terms:
- Certain items are not eligible for return, including:
- Clearance items
8. Exceptions:
- If you receive a defective or damaged product, please contact us immediately for assistance. We will work with you to resolve the issue promptly.
By purchasing from Hip to be Hemp LLC and Royal Hemp and agreeing to this Refunds and Returns Policy, you acknowledge and agree to abide by the terms outlined herein. We reserve the right to update or modify this policy at any time without prior notice.
If you have any questions or need further assistance, please do not hesitate to reach out to us. Thank you for your understanding and cooperation.
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